CXP

Personalization is powerful

Turn your customer data into insightful and personalized marketing strategy to increase customer lifetime value.

The most insightful customer experience platform from Indonesia

Acquisition
Gather users' behavior and trend from multiple sources to onboard them using the best customer data platform to acquire up to millions of customers.
Conversion
Utilize campaigns and journeys to increase customer engagement through multiple channels.
Retention
Retain your customers with integrated data and various analytic features, such as event tracker, insight, and funnel, that drive retention.

Evolve Your Business Process with Excellent Features

Data flexibility

CX is a powerful platform to assist a complete marketing process, from generating insights to providing automated actions based on customer behavior.
Real-time Personalization
Behavioral Campaign
Marketing Automation
Multichannel Campaign
Email Campaign
WhatsApp Campaign
SMS campaign
QR Campaign
Mobile Push Notification
Web Push Notification
Facebook Ads Retargeting
In-app Campaign

Comprehensive analytics

CX transform your useful customer insight to generate a comprehensive analytics for data-driven decision making.
Custom Segmentation based on behavior and audience profile
Predictive Analytics
Built In Dashboard
Custom Dashboard
Campaign Dashboard
Campaign
Scorecard
Custom Analytics
Insight
Funnel
RFM
Flows
Retention

Real-time personalization

CX brings a real-time personalization using a customer data unification from multiple sources and organize them into a complete customer profile.
Multiple source connections
Real-time event tracking
Data processing across multiple formats and types
360 degrees customer view

Success stories behind the business transformation

Take a look at how we work with various businesses and enterprises across industries with our products.

Acquisition
Using a tracker that can gather users' behavior and trend from multiple sources and brands, Feedloop successfully help Paragon to utilize its campaign and journey to increase customer engagement through email.

160%

improvement in user engagement
Acquisition
With Campaign Journey, Feedloop helps BRI onboard 1 million+ of BRI Ceria's users to verify their accounts by uploading their KTP using Push Notification.

Millions+

tracked customers

27 millions+

events / day
Conversion
Feedloop successfully utilizes the Campaign and Journey feature to increase customer engagement through email and assist Paragon's marketing team in maximizing customer engagement.

160%

improvement in user engagement
Conversion
Feedloop uses ML/AI approaches to increase conversion, which categorizes customers into segments to maximize conversion on cross-selling.

26+

integrated channels

Millions+

tracked customers

170 millions+

tracked events
Retention
Feedloop implemented an event tracker into BRI Ceria mobile app to enable Analytics and Customer Engagement that will drive conversion.

24x

conversions improvement

10x

Month over Month usage growth.
Retention
Jasa Raharja uses analytic features with scorecards, insight, and funnel to retain existing customers through integrated data.

Millions+

Tracked users

5+

Tracked sources

Explore the Possibilities

Discover the endless possibilities of delivering exceptional customer experiences with these strengths in CXP.

Choose What Suits Your CX Needs

Compare the available packages, CXP Grow and CXP Enterprise. Choose one that aligns with your unique CX needs.

CXP Grow

Accelerate your business growth with our dynamic Growth Package. this package is designed to optimize your customer data profiling with personalized customer engagement.

Optimal for Small Medium Business

Our Low-Code technology allows you to rapidly evolve your business process.

  1. Allows users to register and subscribe based on the subscription plan.
  2. Playable use case demo based on industry & multiple workspaces
  3. Plug n Play solution comprehensive analysis based on use case
  4. Ease of use features with live tutorials

CXP Enterprise

Elevate your customer data management to enterprise-level capabilities with our comprehensive Enterprise. This package offers personalized interactions and gain a better understanding of their customers

Optimal for Small Medium Business

Our Low-Code technology allows you to rapidly evolve your business process.

  1. Customize the CDP to align with your unique business requirements.
  2. Seamlessly integrate with existing systems and leverage APIs to connect with various data sources and marketing tools.
  3. Orchestrate customer journeys across multiple channels, including email, SMS, and more.
  4. Benefit from dedicated support from our experienced team.
Workspace
Grow
Enterprise

Built-in Dashboard

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Built-in App Activation Dasboard

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Built-in User Activity Dashboard

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Custom Project Dashboard

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Custom Audience Dashboard

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Channels

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Mobile

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Website

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Email Campaign - Mailgun

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Email Campaign - Mailjet

Coming Soon

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Email Campaign - AWS

Coming Soon

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Email Campaign - SMTP

Coming Soon

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Email Campaign - OLIN

Coming Soon

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Calendar - Google Calendar

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Push Notification - Firebase

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Deep Linking - Firebase

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SMS - Twilio

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Whatsapp - QisQus

Coming Soon

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Whatsapp - Kata.ai

Coming Soon

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Retargeting - Facebook Ads

Coming Soon

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Web Push Notification - Web Push

Coming Soon

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In App - Firebase In App

Coming Soon

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Email Campaign

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Push Notification

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QR Campaign

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SMS Campaign

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Facebook Audience

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In App Campaign

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Web Push Campaign

Coming Soon

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Journey

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Built In Analysis

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Custom Insights Bar Chart

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Custom Insights Trend Chart

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Custom Insights Table

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Custom Insights Stacked Bar

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Custom Insights Pie Chart

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Custom Scorecard

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Custom Funnel

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Custom Predictive Analysis RFM

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Audience Properties

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Event

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Data Import

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My Audience

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Matched with Facebook

Coming Soon

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Customer Segmentation

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Audience Removal

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Catalog

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Consent

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Unsubscribed

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Email Template

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Whatsapp Template

Coming Soon

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Facebook Ads Template

Coming Soon

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Asset

Coming Soon

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What our clients say

Feedback from these happy customers helps us in reaching the heights

Public services, like the Employment Service, are heavily affected by technological developments. For me, the problems surrounding public services are issues of accessibility, quality, relevance, and service governance.

In this context, Jabar Migrant Service Center was built together with Feedloop by considering the needs and demands of public services that are prone to change to provide solutions to these problems.

Hendra Kusuma Sumantri
Kabid Penta Trans - Disnakertrans Jawa Barat

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